How to Make a Congestion Charge Claim in the UK

If you've been driving through Central London, chances are you're familiar with the Congestion Charge. Managed by Transport for London (TfL), the charge applies to most vehicles that enter the designated zone between 7:00 am and 6:00 pm on weekdays. But what happens if you've been wrongly charged or need to dispute a payment? That’s where a Congestion Charge claim comes in.

In this article, we’ll explain what a Congestion Charge claim is, common reasons to make one, and how to go about it.

What Is a Congestion Charge Claim?

A Congestion Charge claim is a formal request for a refund or dispute resolution relating to a Congestion Charge fee issued by TfL. Drivers typically submit claims when they believe they’ve been incorrectly charged or if extenuating circumstances prevent payment.

This could involve:

• Being charged on a non-chargeable day (weekends or bank holidays)
• Payment errors (you paid but it didn’t register)
• Vehicle exemptions not being recognised (electric vehicles, Blue Badge holders, etc.)
• Duplicate payments made by mistake
• Charges made while your vehicle was off the road

How to Make a Congestion Charge Claim

To make a claim, visit the TfL Congestion Charge claims page and follow their refund or dispute process. Typically, you’ll need:

• Your PCN (Penalty Charge Notice) number, if applicable
• Your vehicle registration number
• Proof of payment (if you’ve already paid)
• Supporting documents for exemption (if relevant)

You can also call TfL or write a formal letter, though online applications tend to be faster.

How Long Do Claims Take?

TfL usually responds to refund or appeal requests within 10 to 15 working days. If your claim is accepted, a refund will be processed to your original payment method. If the claim is rejected, you may still have the option to appeal to an independent adjudicator.

Avoiding Congestion Charge Mistakes

To reduce the risk of errors and unnecessary claims:

• Always check your vehicle’s eligibility before driving into the zone.
• Set up auto pay with TfL to avoid forgetting.
• Keep receipts or screenshots of payments for reference.
• Use CheckMOT.com to stay informed about your vehicle's compliance status and charges like ULEZ or Congestion Zones.

Final Thoughts

While the Congestion Charge helps reduce traffic and emissions, errors in payment or system recognition can and do happen. If you believe you’ve been wrongly charged, don’t ignore it—submit a Congestion Charge claim promptly. Acting early gives you the best chance of a successful outcome.

Whether it’s resolving a duplicate charge or correcting a classification mistake, knowing your rights can save you both time and money.