Data Protection and Data Security Policy Complaint Procedure
At Outbound BPO Ltd, we take data protection and security very seriously. If you have a complaint or concern regarding how your data has been handled, please follow the steps below:
Step 1: Contact the Data Protection Officer (DPO)
- Email: Send your complaint to our Data Protection Officer at [email protected], including:
- Your full name and contact details
- A clear description of your concern (e.g., data breach, misuse of personal data, access request issues)
- Any supporting evidence (e.g., screenshots, correspondence)
- Response Time: We will acknowledge receipt within business days and investigate promptly.
Step 2: Escalation (If Unsatisfied)
If you are not satisfied with the initial response:
- Written Complaint: Submit a formal written complaint to:
Outbound BPO Ltd
DPO Office
7 Bell Yard
London, England, WC2A 2JR
Company Registration Number: 05940797
Include:
- Reference to previous communication
- Full details of your complaint
- Desired resolution
- Response Time: You will receive an acknowledgment within 5 business days and a full response within 14 business days following an internal review.
Step 3: Regulatory Reporting (Final Option)
If you remain dissatisfied, you have the right to escalate your complaint to the Information Commissioner’s Office (ICO) via:
Key Notes:
- All complaints will be handled confidentially in line with GDPR.
- We may request additional details to assist our investigation.
- We welcome feedback to improve our data protection policies.
Thank you for helping us uphold high standards of data security.