Well over half of car owners use their smartphone to find somewhere local to service their car. Our aim is to help you tap into this market and allow you to be found quickly by customers searching for the services you provide, whether that be MOT testing, routine servicing and maintenance, or repairs. When a customer makes a booking, you’ll receive instant notification to your phone and email account. Why waste any more time writing up bids for work or sending out endless quotes?
Our platform allows you to set your own prices, list the range of services you offer, and input details about availability. After a customer makes a booking, you deal directly with them to work out invoicing and payment after as you would with a regular customer.
There’s no charge for setting yourself up on our portal. All you need to do is fill in a short form, and submit it online. One of our team will then set up your account with us. We’ll then send you an email with the username and password which you need to get started on the directory. Log into your account, and customise your listing. We’ll also give you a call to talk you through the way the process works and help with any difficulties. We can also advise on the typical rates charged by other garages in your area, but the decision about setting rates is always down to you.
When a driver makes a booking through the directory, they will call a dedicated phone number which is issued to your garage. When you answer the call you will hear a brief message introducing the call then you will connect directly to the customer as you would a normal customer enquiry. If you miss the call the customer will have the option to leave a message which will be forwarded to the email address on your account. You can also set up an out of hours number to forwarded calls to for evening enquiries.
After you’ve worked on the customer’s car, then deal directly with them for invoicing and payment. Customers prefer to use garages which stick to the prices they’ve stated on the portal, so any additional extras in terms of products, labour or parts should be clearly stated. Customers will then receive an email inviting them to review their experience in terms of value for money, quality, communication and how helpful you were. There’s also space for them to leave a short comment.