Complaints Procedure
At Checkmot.com, we value our customers and aim to provide the best service possible. If you have a complaint, please follow the procedure outlined below to ensure your concerns are addressed promptly.
Step 1: Contact Customer Support
- Email Us: Please send your complaint to our customer support team at [email protected]. Include the following information in your email:
- Your full name
- Contact information (phone number and email address)
- A detailed description of your complaint
- Any relevant order numbers or transaction details or registration plates searched
- Response Time: We aim to acknowledge your complaint within 2 business days. Our team will review your concerns and respond with a resolution or request for further information.
Step 2: Escalate Your Complaint
If you are not satisfied with the response you receive, you may escalate your complaint:
- Written Complaint: Send a written complaint to our head office at the following address:
Outbound BPO Ltd
7 Bell Yard
London, England, WC2A 2JR
Company Registration Number: 05940797
- Details to Include: In your written complaint, please include:
- Your full name and contact information
- A reference to your previous communication (if applicable)
- A detailed account of your complaint
- Your desired resolution
- Response Time: We will acknowledge receipt of your written complaint within 5 business days and aim to provide a resolution within 14 business days.
Step 3: Final Review
If you are still not satisfied with the outcome after following the above steps, you may request a final review of your complaint. Please provide any additional information that may assist in the review process.
Additional Information
- Confidentiality: All complaints will be handled confidentially and in accordance with our privacy policy.
- Feedback: We appreciate your feedback, as it helps us improve our services.
Thank you for bringing your concerns to our attention. We are committed to resolving issues and enhancing your experience with Checkmot.com.