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Outbound BPO Ltd
7 Bell Yard
London, England, WC2A 2JR
Company Registration Number: 05940797
At Outbound BPO Ltd, we are committed to providing fair and equitable treatment to all our customers, including those who may be considered vulnerable. We recognise that certain individuals may face challenges that affect their ability to engage with our services effectively. This policy outlines our approach to identifying and supporting vulnerable customers.
A vulnerable customer is someone who, due to personal circumstances, may be at a higher risk of experiencing disadvantage, harm, or exploitation. This may include, but is not limited to:
Our staff are trained to identify signs of vulnerability through:
Once a vulnerable customer is identified, we will take appropriate steps to provide support, which may include:
All employees will receive training on:
We will handle all information regarding a customer’s vulnerability with the utmost confidentiality and in compliance with data protection regulations. Personal information will only be shared with relevant staff members on a need-to-know basis to provide appropriate support.
We encourage feedback from our customers regarding our services and support for vulnerable individuals. This feedback will be used to continuously improve our policies and practices.
This policy will be reviewed annually to ensure its effectiveness and relevance. Any necessary updates will be made to reflect changes in legislation, best practices, or customer needs.
For any questions or concerns regarding this policy, please contact us at:
Outbound BPO Ltd
7 Bell Yard
London, England, WC2A 2JR
Company Registration Number: 05940797
Email: [email protected]